I will say that I agree, take it all with a grain of salt. I have used it to research potential companies I have had dealings with, but I made sure that the comments that were made, because anyone can make them, were legitimate concerns and not just plain whining. I am glad that Rip off report took the time to investigate the company I work for and now stands behind what we offer! It says something when the corporate office of a company versus the representatives take the time to resolve issues, even on ripoff report.